Automation driven support to optimize Oracle SaaS investments for Public Sector
Migrating from a legacy system to an Oracle cloud application is just the beginning of a Cloud-first strategy for your government agency. To fully leverage your cloud investments and stay focused on strategic, high-value activities, you need an Oracle managed services expert who can support and maintain your diverse, mission-critical application and technology portfolio.
How CherryRoad can help you
We are the long-standing Oracle managed services partners for three decades who specialize in making cloud journey delightful for state and local governments. We have helped hundreds of public sector organizations attain security and performance they need to manage their cloud applications without breaking the bank.
CherryRoad Oracle Managed Services Model
Oracle Application Maintenance
Oracle Technology Maintenance
Managed Cloud Infrastructure
Disaster Recovery as a Service
Testing as a Service
Security as a Service
Network Monitoring
Digital Guided Learning
Our Managed Services Approach
Corrective
- Incident Management Services
- Break Fix and emergency maintenance
- L1, L2 & L3 support
- Restore normal operations as quickly as possible
- Minimize the impact on business operations
Preventive
- Service Request Management
- Oracle release & quarterly patch management
- Regression testing
- Develop new functionality
- User & system documentation
- Improve support efficiency
- Training, and Change management
Proactive
- Advisory Services
- Domain and technology consulting
- Licenses and contract management
- Reporting dashboards
- Business process improvements
- Fitment consulting for new versions
- Future technical roadmap
CherryRoad Value Add Features
24x7x365 Global HelpDesk
- Follow the Sun model to support your global customers.
- Offer ITSM (ServiceNow), a cloud-based service management solution for Free
- Guaranteed 15 minutes response time
Ensured Business Continuity
- Regular System health scans and continuous network monitoring for early detection
- Timely upgrades and patches to enhance longevity of current versions
- Anytime audit for 100% compliance
Saved time and efforts
- Dedicated Oracle certified engineers with 10+ years of application management experience for public sector.
- Timely coordination with Oracle support teams for quick resolution of issues.
- Businesses can avail all the Oracle Cloud support needs ranging from development, implementation, and advisory under one roof
Business-Outcome Focus
- Measure account success in terms of cost saving and system uptime instead of closed tickets.
- Agile methodology adhered to strict security compliance and SLAs.
- Simplify operations and increase the lifespan and value of existing systems instead of unnecessary and expensive upgrade suggestions.
Why Agencies Outsource to CherryRoad
Focus on Core Business
Unburden resources and prepare for digital transformation by making optimal use of platform capabilities.
Flexibility
Seamlessly scale up and down depending on business requirement. Save huge with pay as you go subscription model.
Huge Savings
Simple pricing and fixed fee for unlimited cases
Growth Acceleration
High availability, access to Subject Matter Experts (SMEs) and compliance..
Public Sector Acumen
38 years of expertise in servicing 500+ state and local government agencies and delivering 2000+ projects.
State Contracts & Procurement Vehicles
NASPO
MHEC Members
Massachusetts
Rhode Island
Tennessee