Keep Your Desk Clean With CherryRoad’s Desktop Support
Many IT organizations outsource their Desktop Support function as one means of maintaining service levels under increasing pressure to reduce spending. CherryRoad provides exceptional Desktop Support as an extension of our 24x7x365 Help Desk service, enabling our clients to lower costs, increase support levels, and ultimately improve their customer service. Our Intellicenter quickly routes incident calls and emails to our Desktop Support team, comprised of exceptional service-minded professionals who efficiently diagnose, resolve, and/or escalate issues.
Features of our Desktop Support include but are not limited to:
- 24x7x365 availability to cover all shifts
- Powered by ServiceNow, including Incident and Problem management as well as Request Management
- Can be integrated with your existing support team and ticketing system
- Service Level driven with weekly/monthly reports for complete transparency
- The self-service portal offered for entry and review of incidents
Benefits of our Desktop Support include but are not limited to
- Greater delivery flexibility that increases customer service
- No concerns with internal turnover
- Quality and reliability of services based on industry-leading tools and processes that meet ITIL standards
- Ease of use and greater transparency to customers based on self-service portal and automatic reporting