{"id":114006,"date":"2016-10-17T10:21:29","date_gmt":"2016-10-17T10:21:29","guid":{"rendered":"https:\/\/devcherryroad.com\/cherryroad\/?p=114006"},"modified":"2024-10-04T10:04:37","modified_gmt":"2024-10-04T10:04:37","slug":"state-of-delaware-office-of-pensions","status":"publish","type":"post","link":"https:\/\/devcherryroad.com\/cherryroad\/2016\/10\/17\/state-of-delaware-office-of-pensions\/","title":{"rendered":"State of Delaware Office of Pensions"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-6e45420 stk-block-background stk--has-background-overlay\" data-block-id=\"6e45420\"><style>.stk-6e45420{background-color:var(--theme-palette-color-4,#293241) !important;background-image:url(https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2024\/09\/slider-08.jpg) !important;min-height:300px !important;align-items:center !important;display:flex !important}.stk-6e45420:before{background-color:var(--theme-palette-color-4,#293241) !important;opacity:0.5 !important}.stk-6e45420-column{--stk-columns-spacing:60px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-6e45420-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-96594cb\" data-v=\"4\" data-block-id=\"96594cb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-96594cb-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-96594cb-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6db0ba7\" id=\"technology-assessment-and-web-strategy-roadmap-for-the-state-of-delaware-office-of-pensions\" data-block-id=\"6db0ba7\"><style>.stk-6db0ba7 .stk-block-heading__text{color:var(--theme-palette-color-8,#ffffff) !important}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-center\">Technology Assessment and Web Strategy Roadmap for the State of Delaware, Office of Pensions<\/h2><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-c6451cc\" data-block-id=\"c6451cc\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c6451cc-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c27bc5c\" data-v=\"4\" data-block-id=\"c27bc5c\"><style>@media screen and (min-width:768px){.stk-c27bc5c{flex:var(--stk-flex-grow,1) 1 66.7% !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c27bc5c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c27bc5c-inner-blocks\">\n<h3 class=\"wp-block-heading\">About the Client<\/h3>\n\n\n\n<p>The State of Delaware Office of Pensions maintains comprehensive and responsive systems for benefits and funds management which helps retain a quality workforce and provides a secure and supportive retirement commitment.<\/p>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-f49a490\" id=\"client-challenge\" data-block-id=\"f49a490\"><h5 class=\"stk-block-heading__text\">Client Challenge<\/h5><\/div>\n\n\n\n<p>To manage an overwhelming volume of complex data, prepare for future expansion with fixed resources and improve customer satisfaction.<\/p>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-93fab46\" id=\"client-solution\" data-block-id=\"93fab46\"><h5 class=\"stk-block-heading__text\">Client Solution<\/h5><\/div>\n\n\n\n<p>CherryRoad assessed Delaware\u2019s Pension Office business and provided 40 detailed, strategic recommendations to streamline processes and better utilize technology, specifically the Internet.<\/p>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-584f07d\" id=\"delawares-pension-office-business-processes-needed-an-update\" data-block-id=\"584f07d\"><h5 class=\"stk-block-heading__text\">Delaware\u2019s Pension Office Business Processes Needed an Update<\/h5><\/div>\n\n\n\n<p>With only 50 full-time employees at the Pension Office and no plan to increase staff, the volume and manual nature of the existing business was overwhelming. Some of the Delaware Pension Office\u2019s procedures had been in place for over 20 years and management wanted to incorporate best practices while getting away from the premise of that\u2019s the way we\u2019ve always done it. They also wanted to move their processes to the Internet but were not sure where to start. CherryRoad recommended that management perform a Business Assessment, utilizing our proven assessment and redesign methodologies and web strategy expertise to evaluate the effectiveness of the Office of Pension\u2019s processes and its readiness to move to the Web.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Increasing Efficiency and Improving Service to Pension Customers<\/h5>\n\n\n\n<p>CherryRoad performed a detailed assessment of the Delaware Pension Office\u2019s business in the areas of employee administration, retiree maintenance, refunds, and data collection. The objectives of the assessment were to identify productivity improvements, operating inefficiencies, and cost-saving opportunities. We also determined which processes could benefit from utilizing available technology by relying on our depth of experience in this field. This included better utilizing their ERP system, imaging, Intranet\/Internet capabilities, workflow, and other enablers. Our approach included interviews, brainstorming with management, process walk-throughs, transaction testing, cost\/benefit analyses, and change management considerations. CherryRoad worked with the Pension Office management to envision the future of their business. We then provided 40 strategic recommendations including quick hits to improve productivity, short-term actions to enhance existing processes while establishing a platform for change and long-term initiatives aligned with Delaware\u2019s envisioned future and objectives.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">A Single Recommendation Provides a 300 percent ROI<\/h5>\n\n\n\n<p>Among the 40 recommendations were steps to realign data verification and integrity at the source, automated and more effective data collection and input processes, and a significant reduction in the number of forms used (from 69 to 11). Many improvements required no investment, just a change in methods. During CherryRoad\u2019s assessment process, we recommended eliminating a redundant audit of data that was already being performed at other state agencies. This recommendation alone would provide a return on investment on the project of over 300%. Says John McCartney, strategic information systems manager for the State of Delaware\u2019s Office of Pensions, We can\u2019t say enough about our partnership with CherryRoad Technologies. Their technical expertise, integrity, and ability to truly listen and react to our needs helped make this project a tremendous success.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-5a25c59 stk-block-background\" data-block-id=\"5a25c59\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-5a25c59-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-bc2fcb4\" data-v=\"4\" data-block-id=\"bc2fcb4\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-bc2fcb4-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-bc2fcb4-inner-blocks\">\n<h5 class=\"wp-block-heading\"><strong>Client Benefit<\/strong><\/h5>\n\n\n\n<p>Simplified business processes that eliminate redundancy, reduce manual transactions with increased efficiency, realign accountability for data integrity and significantly reduce the number of forms required.<br>Features:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A blueprint for implementing many streamlined transaction processes, a strategy to move these processes to the Web, many enhanced business practices throughout the Pension Office, and identification of enabling technologies for each situation.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0c46813\" id=\"the-cherry-road-advantage\" data-block-id=\"0c46813\"><h5 class=\"stk-block-heading__text\">The CherryRoad Advantage<\/h5><\/div>\n\n\n\n<p>CherryRoad\u2019s practical, proven approach to problem-solving and our commitment to open communication helps our relationships with clients grow. Our recommended improvements will increase efficiency throughout the pension administration department. We\u2019re now in Phase 2 of our strategic plan for Delaware\u2019s Pension Office, where we\u2019ve developed an integrated Web strategy, which incorporated a customer survey to better understand what the constituents want. The results of this phase will further enhance and expand the services provided to customers and the options they have to access them. The Pension Office can now manage its entire operation more effectively and is poised for the desired expansion of service offerings, which is helping to restore the public\u2019s belief in the government that works.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Share This Story, Choose Your Platform!<\/h4>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-59012b3\" data-block-id=\"59012b3\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-icon-button stk-block-icon-button stk-block stk-c686ebf\" data-block-id=\"c686ebf\"><style>.stk-c686ebf .stk-button{background:#3b5998 !important}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.cherryroad.com%2F2020%2F05%2F05%2Fwachusett-regional-school-district%2F&amp;t=WACHUSETT%20REGIONAL%20SCHOOL%20DISTRICT\"><span 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href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https%3A%2F%2Fwww.cherryroad.com%2F2020%2F05%2F05%2Fwachusett-regional-school-district%2F&amp;title=WACHUSETT%20REGIONAL%20SCHOOL%20DISTRICT&amp;summary=Shark%20UTM%20Remote%20Workplace%20for%20Wachusett%20Regional%20School%20District%20%20%20%20%20%20%20%20%0D%0A%0D%0AAbout%20the%20Client%0D%0A%0D%0AThe%20Wachusett%20Regional%20School%20District%20was%20founded%20in%201955%20and%20is%20comprised%20of%20students%20from%20the%20Massachusetts%20towns%20of%20Holden%2C%20Paxton%2C%20Princeton%2C%20Rutland%2C%20and%20Sterling.%20The%20district%26%2339%3Bs%20central%20office%20is\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg data-prefix=\"fab\" data-icon=\"linkedin-in\" class=\"svg-inline--fa fa-linkedin-in fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z\"><\/path><\/svg><\/div><\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d27a220\" data-v=\"4\" data-block-id=\"d27a220\"><style>@media screen and (min-width:768px){.stk-d27a220{flex:var(--stk-flex-grow,1) 1 33.3% !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d27a220-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d27a220-inner-blocks\">\n<div class=\"wp-block-stackable-testimonial stk-block-testimonial stk-block stk-08f05ec is-style-default\" data-v=\"2\" data-block-id=\"08f05ec\"><div class=\"stk-block-testimonial__content stk-content-align stk-08f05ec-column stk-container stk-08f05ec-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks has-text-align-center stk-08f05ec-inner-blocks\">\n<div class=\"wp-block-stackable-image alignleft stk-block-image has-text-align-left stk-block stk-c14f4d6\" data-block-id=\"c14f4d6\"><style>.stk-c14f4d6{padding-right:138px !important}.stk-c14f4d6 .stk-img-wrapper{height:40px !important}.stk-c14f4d6 .stk-img-wrapper img{object-fit:contain !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-113923\" src=\"https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2024\/09\/icon-90.png\" width=\"64\" height=\"48\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b10bbf9\" data-block-id=\"b10bbf9\"><p class=\"stk-block-text__text\">We can\u2019t say enough about our partnership with CherryRoad Technologies. Their technical expertise, integrity and ability to truly listen and react to our needs helped make this project a tremendous success.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-92acde8\" id=\"strong-john-mc-cartney-strong\" data-block-id=\"92acde8\"><h5 class=\"stk-block-heading__text\"><strong>John McCartney<\/strong><\/h5><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Strategic Information Systems Manager<\/p>\n\n\n\n<div class=\"wp-block-stackable-divider stk-block-divider stk-block stk-3fc273f\" data-block-id=\"3fc273f\"><style>.stk-3fc273f hr.stk-block-divider__hr{background:var(--theme-palette-color-2,#A71A2D) !important;height:3px !important;width:70% !important}<\/style><hr class=\"stk-block-divider__hr\" \/><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2e037c1\" id=\"strong-client-strong\" data-block-id=\"2e037c1\"><style>.stk-2e037c1{margin-bottom:0px !important}<\/style><h5 class=\"stk-block-heading__text\"><strong>Client<\/strong><\/h5><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f5036eb\" data-block-id=\"f5036eb\"><style>.stk-f5036eb .stk-block-text__text{font-size:22px !important}@media screen and (max-width:1023px){.stk-f5036eb .stk-block-text__text{font-size:22px !important}}<\/style><p class=\"stk-block-text__text\">Move manual processes to the Internet<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-34120af\" id=\"strong-industry-strong\" data-block-id=\"34120af\"><style>.stk-34120af{margin-bottom:0px !important}<\/style><h5 class=\"stk-block-heading__text\"><strong>Industry<\/strong><\/h5><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-8fdcdfd\" data-block-id=\"8fdcdfd\"><style>.stk-8fdcdfd .stk-block-text__text{font-size:22px !important}@media screen and (max-width:1023px){.stk-8fdcdfd .stk-block-text__text{font-size:22px !important}}<\/style><p class=\"stk-block-text__text\">Public Sector<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-54f4a6a\" id=\"strong-integration-strong\" data-block-id=\"54f4a6a\"><style>.stk-54f4a6a{margin-bottom:0px !important}<\/style><h5 class=\"stk-block-heading__text\"><strong>Integration<\/strong><\/h5><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-17f311d\" data-block-id=\"17f311d\"><style>.stk-17f311d .stk-block-text__text{font-size:22px !important}@media screen and (max-width:1023px){.stk-17f311d .stk-block-text__text{font-size:22px !important}}<\/style><p class=\"stk-block-text__text\">Assessment and Strategy for web-enabled environment<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Technology Assessment and Web Strategy Roadmap for the State of Delaware, Office of Pensions About the Client The State of Delaware Office of Pensions maintains comprehensive and responsive systems for benefits and funds management which helps retain a quality workforce and provides a secure and supportive retirement commitment. Client Challenge To manage an overwhelming volume [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","footnotes":""},"categories":[15,17],"tags":[],"class_list":["post-114006","post","type-post","status-publish","format-standard","hentry","category-client-stories","category-government"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/posts\/114006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/comments?post=114006"}],"version-history":[{"count":1,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/posts\/114006\/revisions"}],"predecessor-version":[{"id":114008,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/posts\/114006\/revisions\/114008"}],"wp:attachment":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/media?parent=114006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/categories?post=114006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/tags?post=114006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}