{"id":113523,"date":"2023-12-15T16:59:49","date_gmt":"2023-12-15T16:59:49","guid":{"rendered":"https:\/\/crtech.devcherryroad.com\/?page_id=113523"},"modified":"2024-12-17T18:27:54","modified_gmt":"2024-12-17T18:27:54","slug":"desktop-support","status":"publish","type":"page","link":"https:\/\/devcherryroad.com\/cherryroad\/services\/managed-it-services\/desktop-support\/","title":{"rendered":"Desktop Support"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-96eb07d\" data-block-id=\"96eb07d\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-96eb07d-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-58a3346\" data-v=\"4\" data-block-id=\"58a3346\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-58a3346-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-58a3346-inner-blocks\">\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-99afedd stk-block-background stk--has-background-overlay\" data-block-id=\"99afedd\"><style>.stk-99afedd{background-color:#000000 !important;background-image:url(https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2024\/09\/logme-1.jpg) !important;min-height:300px !important;align-items:center !important;margin-bottom:50px !important;display:flex !important}.stk-99afedd:before{background-color:#000000 !important;opacity:0.6 !important}.stk-99afedd-column{--stk-columns-spacing:20px !important;--stk-column-gap:20px !important;row-gap:20px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-99afedd-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-517f534\" data-v=\"4\" data-block-id=\"517f534\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-517f534-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-517f534-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9291669\" id=\"desktop-support\" data-block-id=\"9291669\"><style>.stk-9291669 .stk-block-heading__text{color:var(--theme-palette-color-8,#ffffff) !important}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-center\">Desktop Support<\/h2><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-1bee08c\" data-block-id=\"1bee08c\"><style>.stk-1bee08c{margin-bottom:50px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-1bee08c-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9b99e86\" data-v=\"4\" data-block-id=\"9b99e86\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9b99e86-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-9b99e86-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-9bd7cba\" data-block-id=\"9bd7cba\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-9bd7cba-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a4370dc\" data-v=\"4\" data-block-id=\"a4370dc\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a4370dc-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a4370dc-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e71302b\" id=\"keep-your-desk-clean-with-cherry-roads-desktop-support\" data-block-id=\"e71302b\"><h2 class=\"stk-block-heading__text has-text-align-center\">Keep Your Desk Clean With CherryRoad\u2019s Desktop Support<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4307ddc\" data-block-id=\"4307ddc\"><p class=\"stk-block-text__text has-text-align-center\">Many IT organizations outsource their Desktop Support function as one means of maintaining service levels under increasing pressure to reduce spending. CherryRoad provides exceptional Desktop Support as an extension of our 24x7x365 Help Desk service, enabling our clients to lower costs, increase support levels, and ultimately improve their customer service. Our Intellicenter quickly routes incident calls and emails to our Desktop Support team, comprised of exceptional service-minded professionals who efficiently diagnose, resolve, and\/or escalate issues.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-6e6e2a8\" data-block-id=\"6e6e2a8\"><style>.stk-6e6e2a8{margin-bottom:50px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-6e6e2a8-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5d7c06d\" data-v=\"4\" data-block-id=\"5d7c06d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5d7c06d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5d7c06d-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-857a3b1\" data-block-id=\"857a3b1\"><style>.stk-857a3b1 .stk-img-wrapper{width:72% !important;height:300px !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-113524\" src=\"https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2023\/12\/Desktop-support-2-600x400-1.jpg\" width=\"600\" height=\"400\" alt=\"Desktop-support-2-600x400\" srcset=\"https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2023\/12\/Desktop-support-2-600x400-1.jpg 600w, https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2023\/12\/Desktop-support-2-600x400-1-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/span><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-78efd94\" data-v=\"4\" data-block-id=\"78efd94\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-78efd94-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-78efd94-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-40b0f8a\" data-block-id=\"40b0f8a\"><p class=\"stk-block-text__text\"><strong>Features of our Desktop Support include but are not limited to:<\/strong><\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>24x7x365 availability to cover all shifts<\/li>\n\n\n\n<li>Powered by ServiceNow, including Incident and Problem management as well as Request Management<\/li>\n\n\n\n<li>Can be integrated with your existing support team and ticketing system<\/li>\n\n\n\n<li>Service Level driven with weekly\/monthly reports for complete transparency<\/li>\n\n\n\n<li>The self-service portal offered for entry and review of incidents<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-525a940\" data-block-id=\"525a940\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-525a940-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b63bcb6\" data-v=\"4\" data-block-id=\"b63bcb6\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b63bcb6-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b63bcb6-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-ab0a6ac\" id=\"benefits-of-our-desktop-support-include-but-are-not-limited-to\" data-block-id=\"ab0a6ac\"><h2 class=\"stk-block-heading__text has-text-align-left\">Benefits of our Desktop Support include but are not limited to<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Greater delivery flexibility that increases customer service<\/li>\n\n\n\n<li>No concerns with internal turnover<\/li>\n\n\n\n<li>Quality and reliability of services based on industry-leading tools and processes that meet ITIL standards<\/li>\n\n\n\n<li>Ease of use and greater transparency to customers based on self-service portal and automatic reporting<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Desktop Support Keep Your Desk Clean With CherryRoad\u2019s Desktop Support Many IT organizations outsource their Desktop Support function as one means of maintaining service levels under increasing pressure to reduce spending. CherryRoad provides exceptional Desktop Support as an extension of our 24x7x365 Help Desk service, enabling our clients to lower costs, increase support levels, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":113503,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-113523","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages\/113523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/comments?post=113523"}],"version-history":[{"count":1,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages\/113523\/revisions"}],"predecessor-version":[{"id":114472,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages\/113523\/revisions\/114472"}],"up":[{"embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages\/113503"}],"wp:attachment":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/media?parent=113523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}