{"id":113520,"date":"2023-12-15T16:17:08","date_gmt":"2023-12-15T16:17:08","guid":{"rendered":"https:\/\/crtech.devcherryroad.com\/?page_id=113520"},"modified":"2024-12-17T18:27:07","modified_gmt":"2024-12-17T18:27:07","slug":"help-desk-24-7x365","status":"publish","type":"page","link":"https:\/\/devcherryroad.com\/cherryroad\/services\/managed-it-services\/help-desk-24-7x365\/","title":{"rendered":"Help Desk 24\/7&#215;365"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-c7d21e2\" data-block-id=\"c7d21e2\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c7d21e2-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-01946c0\" data-v=\"4\" data-block-id=\"01946c0\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-01946c0-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-01946c0-inner-blocks\">\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-99afedd stk-block-background stk--has-background-overlay\" data-block-id=\"99afedd\"><style>.stk-99afedd{background-color:#000000 !important;background-image:url(https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2024\/09\/logme-1.jpg) !important;min-height:300px !important;align-items:center !important;margin-bottom:50px !important;display:flex !important}.stk-99afedd:before{background-color:#000000 !important;opacity:0.6 !important}.stk-99afedd-column{--stk-columns-spacing:20px !important;--stk-column-gap:20px !important;row-gap:20px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-99afedd-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-517f534\" data-v=\"4\" data-block-id=\"517f534\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-517f534-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-517f534-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9291669\" id=\"help-desk-24-7-x-365\" data-block-id=\"9291669\"><style>.stk-9291669 .stk-block-heading__text{color:var(--theme-palette-color-8,#ffffff) !important}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-center\">Help Desk 24\/7 x 365<\/h2><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-863aeff\" data-block-id=\"863aeff\"><style>.stk-863aeff{margin-bottom:50px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-863aeff-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ece4fae\" data-v=\"4\" data-block-id=\"ece4fae\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ece4fae-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ece4fae-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-542c75e\" id=\"outsourcing-help-desk-for-better-service-and-budget-outcomes\" data-block-id=\"542c75e\"><h2 class=\"stk-block-heading__text has-text-align-center\">Outsourcing Help Desk for Better Service and Budget Outcomes<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b81e8d4\" data-block-id=\"b81e8d4\"><p class=\"stk-block-text__text has-text-align-center\">With increasing pressure to reduce budgets while maintaining a high service level, many IT organizations are looking for smart outsourcing solutions for their MSP Help Desk and other commodity-type processes. When aligned with the right partner, outsourcing the Help Desk function will improve customer service while reducing costs.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-59d7014\" data-block-id=\"59d7014\"><p class=\"stk-block-text__text has-text-align-center\">Many organizations have turned to CherryRoad\u2019s Intellicenter, our fully staffed Network Operation Center (NOC), for 24x7x365 Level 1 (or higher) services. Our experienced Intellicenter team members handle calls and monitor our many Managed Services clients. In addition, they utilize our Enterprise tool ServiceNow to record and track incidents, providing clients full transparency via their own online portal.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-e815761\" data-block-id=\"e815761\"><style>.stk-e815761{margin-bottom:100px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-e815761-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e5958a4\" data-v=\"4\" data-block-id=\"e5958a4\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e5958a4-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e5958a4-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-7491d6e\" data-block-id=\"7491d6e\"><style>.stk-7491d6e .stk-img-wrapper{width:64% !important;height:395px !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-113521\" src=\"https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2023\/12\/Help-Desk-600x600-1.jpg\" width=\"600\" height=\"600\" alt=\"Help-Desk-600x600\" srcset=\"https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2023\/12\/Help-Desk-600x600-1.jpg 600w, https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2023\/12\/Help-Desk-600x600-1-300x300.jpg 300w, https:\/\/devcherryroad.com\/cherryroad\/wp-content\/uploads\/sites\/27\/2023\/12\/Help-Desk-600x600-1-150x150.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/span><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-95983e3\" data-v=\"4\" data-block-id=\"95983e3\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-95983e3-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-95983e3-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-80268da\" data-block-id=\"80268da\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-80268da-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-43b386b\" data-v=\"4\" data-block-id=\"43b386b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-43b386b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-43b386b-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5f705ee\" data-block-id=\"5f705ee\"><p class=\"stk-block-text__text\"><strong>Features of our MSP Help Desk include but are not limited to:<\/strong><\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>24x7x365 available to cover all shifts<\/li>\n\n\n\n<li>Powered by ServiceNow, including Incident and Problem Management as well as the ability to expand to other ITIL disciplines, such as Request Management<\/li>\n\n\n\n<li>Scalable to Level 2, 3, and 4 support and can be integrated with your existing support team and ticketing system<\/li>\n\n\n\n<li>Service Level driven with weekly\/monthly reports to provide transparency and trending<\/li>\n\n\n\n<li>Self-service portal offered for entry and review of incidents<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-48b982d\" data-block-id=\"48b982d\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-48b982d-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5270a3c\" data-v=\"4\" data-block-id=\"5270a3c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5270a3c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5270a3c-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-51a9863\" data-block-id=\"51a9863\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-51a9863-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-77c5a9a\" data-v=\"4\" data-block-id=\"77c5a9a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-77c5a9a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-77c5a9a-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-46eeea9\" id=\"benefits-of-our-msp-help-desk-include-but-are-not-limited-to\" data-block-id=\"46eeea9\"><h2 class=\"stk-block-heading__text\">Benefits of our MSP Help Desk include but are not limited to:<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Greater delivery flexibility that increases customer service<\/li>\n\n\n\n<li>No concerns with internal turnover<\/li>\n\n\n\n<li>Quality and reliability of services based on industry-leading tools and processes that meet ITIL standards<\/li>\n\n\n\n<li>Ease of use and greater transparency to customers based on self-service portal and automatic reporting<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Help Desk 24\/7 x 365 Outsourcing Help Desk for Better Service and Budget Outcomes With increasing pressure to reduce budgets while maintaining a high service level, many IT organizations are looking for smart outsourcing solutions for their MSP Help Desk and other commodity-type processes. When aligned with the right partner, outsourcing the Help Desk function [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":113503,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-113520","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages\/113520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/comments?post=113520"}],"version-history":[{"count":1,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages\/113520\/revisions"}],"predecessor-version":[{"id":114471,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages\/113520\/revisions\/114471"}],"up":[{"embeddable":true,"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/pages\/113503"}],"wp:attachment":[{"href":"https:\/\/devcherryroad.com\/cherryroad\/wp-json\/wp\/v2\/media?parent=113520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}