Getting More for Less with Business Process Services
The zeal of cities, counties, states, educational, transportation, and healthcare organizations to do more with less means that they’re relying more on specialized partners like CherryRoad to take over key functions. With our Business Process Services, we help clients maintain, support, and enhance enterprise applications, related back-office business processes, and the underlying application’s architecture.
Our deep experience in these unique markets gives us intimate knowledge of back-office processes, from payroll and procurement to recruiting and onboarding. Offering high-quality, cost-effective, and reliable services along with a diversified product portfolio and a variety of platforms, CherryRoad manages all or part of organizations’ application needs better and faster.
The result is state-of-the-art business solutions that:
- Upgrade service levels to stakeholders
- Improve process quality, speed, security, and compliance
- Reduce IT costs
- Fill gaps in budgets, skills, and resources
Ensuring Superior Service Levels
We back up this promise with a relentless commitment to measurable service levels that give you full visibility into process performance. Together with you, we specify and quantify what is important for end-users to receive from CherryRoad in terms of service and support. Based on metrics in the mutually agreed-upon Service Level Agreement (SLA), we track, monitor, and report on performance in numerous key categories.
These include a sound Change and Problem Management system, which can be developed based on your existing procedures, or developed on our best-practice recommendations. In addition to each client having a dedicated relationship manager, CherryRoad conducts periodic customer satisfaction surveys to assess and demonstrate our value, as well as facilitate managing staff performance levels.
With our decades of experience with technologies, applications, and processes in a range of public sector markets, you can rely on CherryRoad for unmatched excellence in Business Process Services.